Frequently Asked Questions

Yes, our therapists are registered professionals, often eligible for coverage under many insurance plans. However, as policies vary, even within the same provider, we recommend contacting your insurance company directly to confirm coverage for services with your chosen therapist.

At present, we do not offer direct billing. After your session, a receipt will be emailed to you, which you can submit to your insurance company for reimbursement.

If a “New Clients” booking option is not visible, it means the therapist is currently limiting or not accepting new clients. Please call us to inquire about any potential availability, join their waitlist, or choose another therapist with a “New Clients” booking button.

You may cancel your appointment by calling our office directly – 204-515-6433.

Appointment reminders are sent two days before your scheduled session. You have until the end of that day to cancel or reschedule without incurring any fees.

Therapists accepting new clients are ordered on our website to reflect their availability, with those having more openings listed first. For personalized assistance, please call us at 204-515-6433.

Rates vary among our therapists, typically ranging from $110 to $150 for a 50-minute session. Practicum student sessions are available at $75.00. For specific rates, please use the “New Client” button on their profile or call our office.

The first session includes an overview of confidentiality and session guidelines, followed by the signing of a service agreement. Then, the therapist will discuss your concerns. Solutions often emerge as therapy progresses.

Sessions are booked for one hour but are expected to last for 50 minutes, allowing therapists time to take payment, book another session, and prepare for their next session.

Yes, we offer sessions via a video-chat platform compliant with health confidentiality standards. Simply click the link in your email confirmation to join. You may need to enable your microphone and camera. We’ve also found that if you are on an apple computer Chrome works better than Safari.

For sessions involving more than one person on separate computers, separate links are needed. Please contact our office or respond to your confirmation email to set up a group session.

If there are issues with video connectivity, expect a phone call from your therapist, and the session may proceed by phone.

If you encounter issues, try using Microsoft Edge or Google Chrome by copying the link from your email. Check if your computer has function buttons above your keyboard for mic and camera settings.

Sessions are confidential, with few exceptions, such as if a child is in danger, if there’s a threat of immediate harm to someone, or if court-ordered. This is not an exhaustive list, but you will receive a comprehensive
overview of our confidentiality policy to review and sign before starting therapy.

Due to confidentiality, direct payment for someone else’s session requires permission from the client. Please contact our office for more information.

Your new therapist will not have access to your file without your permission. Please call our office to discuss information exchange.

Please call our office to discuss the specific requirements and consent needed for therapy with minors.

For cancellations after 5 PM or on weekends, please reply to your text message reminder. Note, you may still receive a call from your therapist, and a late cancellation fee might apply.

If you encounter issues with insurance coverage, please contact our office. We may assist in providing clarity to your insurance company.